Privacy Policy – Firstsheba

Last Updated: [16/06/2025]

Welcome to FirstSheba.com. Your privacy is critically important to us. This Privacy Policy outlines how FirstSheba.com (“we,” “us,” or “our”) collects, uses, stores, shares, and protects your personal information when you use our website, mobile application, and services (collectively, the “Platform”).

By accessing or using our Platform, you agree to the collection and use of information in accordance with this policy.

Information We Collect

To provide and improve our services, we collect several types of information from and about our users.

a) Information You Provide Directly:

Personal Identification Information: When you create an account, book a service, or contact us, we collect information such as your name, email address, mobile phone number, and physical address or location.
Service Details: We collect information related to the services you request, including the type of service, time and date of appointment, and any specific instructions you provide.
Payment Information: To process payments, we may collect payment details. However, most transactions are processed through secure third-party payment gateways (e.g., bKash, Nagad, credit/debit card processors). We do not store your full credit card number on our servers.
Communications: We may store records of your communications with us, including emails, chat logs, and feedback you provide through reviews and ratings.

b) Information We Collect Automatically:

Location Information: With your consent, we collect your precise location data to help you set your service address and to connect you with nearby service professionals.
Usage and Technical Data: When you use our Platform, we automatically collect technical information, including your IP address, browser type, device information, operating system, and pages you visited.
Cookies: We use cookies and similar tracking technologies to track activity on our Platform, enhance user experience, and analyze our traffic.

How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Manage Our Services: To create your account, schedule and dispatch service professionals, and fulfill your service requests.
To Process Payments: To facilitate billing and payment for the services you use.
To Communicate With You: To send you service confirmations, reminders, updates, and support messages.
To Ensure Safety and Security: To verify your identity, prevent fraud, and resolve disputes between users and service professionals.
To Improve Our Platform: To analyze usage patterns, conduct research, and develop new features and services.
For Marketing and Promotions: To send you promotional offers, newsletters, and other information about our services that may be of interest to you. You can opt-out of these communications at any time.

How We Share Your Information

We do not sell your personal data. We only share your information with the following parties and for the following reasons:

With Service Professionals: To enable them to perform the service, we share essential information such as your name, address, phone number, and service details. Our service professionals are contractually obligated to protect your information.
With Third-Party Vendors: We may share information with third parties that perform services on our behalf, such as payment processing, cloud hosting, data analytics, and marketing. These vendors are given access only to the information necessary to perform their functions.
For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid request by a public authority (e.g., a court or government agency).
In Case of a Business Transfer: If FirstSheba.com is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

Data Security

We are committed to protecting your information. We implement commercially reasonable administrative, technical, and physical security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

You have certain rights regarding your personal information:

Access and Update: You can review and update your account information at any time by logging into your profile.
Marketing Opt-Out: You can unsubscribe from our promotional emails by following the instructions in those emails.
Cookies: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Platform.
Account Deletion: You may request to delete your account by contacting our customer support. Please note that we may need to retain certain information for legal or legitimate business purposes.

Children’s Privacy

Our services are not intended for use by anyone under the age of 18. We do not knowingly collect personally identifiable information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to remove that information.

Links to Other Websites

Our Platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content or practices of any third-party sites.

Cookie Policy

This section explains what cookies are, how we use them, the types of cookies we use, and how you can control your cookie preferences.

a) What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) by websites that you visit. They are widely used to make websites work more efficiently, as well as to provide a more personalized experience and report information to the site owners.

b) How We Use Cookies

We use cookies for several essential purposes:

To ensure our Platform functions correctly.
To remember your preferences and settings.
To understand how you use our Platform so we can improve it.
To deliver relevant advertising and marketing campaigns.

c) Types of Cookies We Use

Strictly Necessary Cookies: These cookies are essential for you to browse the Platform and use its features, such as accessing secure areas, creating an account, or booking a service. Without these cookies, the services you have asked for cannot be provided.
Performance and Analytics Cookies: These cookies collect anonymous information about how you use our Platform. For example, they help us understand which pages are visited most often and if users get error messages. We use this data to improve how our Platform works. We may use third-party analytics tools like Google Analytics.
Functionality Cookies: These cookies allow our Platform to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features. For example, they can be used to remember your location to show you services available in your area.
Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of an advertising campaign. They are usually placed by advertising networks with our permission.

d) How to Manage Your Cookie Preferences

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences through the settings of your web browser. Most browsers allow you to:

See what cookies you have and delete them individually.
Block third-party cookies.
Block cookies from particular sites.
Block all cookies from being set.
Delete all cookies when you close your browser.

Please note that if you choose to block or delete cookies, some features of the FirstSheba.com Platform may not function properly.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@firstsheba.com